How to Fix It When Netflix Keeps Buffering

Experiencing a disruption while you’re immersed in your favorite Netflix show can be quite frustrating. Often when this happens, the infamous ‘buffering’ icon appears, spinning endlessly and testing your patience. Buffering means that the Netflix service is trying to download enough video in advance so it plays smoothly. When the buffering struggles, that flow is interrupted, leading to pauses and loading screens. Think of it as a hiccup in your internet’s ability to keep the video streaming. Luckily, this can often be remedied with a few troubleshooting steps even if you’re not tech-savvy.

how to fix it when netflix keeps buffering

Check Your Internet Speed

Before delving into more complex solutions, it’s important to ensure that your internet connection meets Netflix’s recommended speed requirements. Slow internet is a common culprit behind buffering issues.

  • Test your internet speed using an online speed test tool.
  • Compare the results with Netflix’s recommendations: 3 Mbps for SD quality, 5 Mbps for HD, and 25 Mbps for Ultra HD.
  • If speeds are below recommendations, try restarting your router or modem by unplugging it, waiting a minute, and plugging it back in.

By ensuring your internet speed is sufficient, you’re laying the foundation for a smoother streaming experience, though slower speeds may continue to present a challenge.

Restart Your Device

Sometimes, the device you’re streaming on just needs a fresh start to clear out any temporary glitches.

  • Power off your device, whether it’s a smart TV, game console, or mobile device.
  • Wait a few moments, then power it back on.
  • Relaunch Netflix and try streaming again.

Restarting your device can resolve unexpected issues quickly, but remember that it may not be a permanent fix if the underlying problem persists.

Close Unnecessary Apps and Programs

Running too many apps or programs can hog your device’s resources and slow down your Netflix stream.

  • Close any apps you don’t need open on your device.
  • Shut down extra browser tabs on laptops or desktops.
  • Restart the Netflix app or refresh the Netflix page in your web browser.

This can improve performance significantly by allocating more resources to your Netflix stream, though it may not help if the issue is unrelated to device performance.

Improve Your Wi-Fi Signal

Wi-Fi can be finicky. Its strength and speed can be affected by distance, obstructions, and interference.

  • Move closer to your Wi-Fi router, or move the router to a more centralized location in your home.
  • Reduce interference by keeping your router away from large metal objects and appliances.
  • Consider investing in a Wi-Fi extender or a more powerful router if issues persist.

A stronger Wi-Fi signal can lead to more consistent streaming; however, advanced configurations and additional equipment may be necessary for optimal results.

Update Your Netflix App

An outdated app can cause numerous issues, including buffering. Developers regularly release updates to fix bugs and improve performance.

  • Check for any available updates for the Netflix app in your device’s app store.
  • If an update is available, install it.
  • Restart the app after updating and try streaming again.

Updating apps can resolve known issues and enhance your app’s performance, but if the problem lies elsewhere, app updates alone won’t fix buffering.

Clear Your Netflix App Data or Cache

Stored app data and cache can sometimes become corrupted, leading to performance issues.

  • Access your device’s application settings menu.
  • Find and select Netflix.
  • Choose to clear cache or clear data (note that you may need to log in again).

Clearing cache and app data can solve persistent playback troubles, although it can be slightly inconvenient as you may need to sign back into Netflix.

Adjust Your Streaming Quality

Netflix allows you to change the playback quality, which can reduce buffering if your internet is slow.

  • Go to your Netflix account settings on a web browser.
  • Select Playback settings.
  • Choose a lower quality setting to reduce bandwidth usage.

This can alleviate buffering by requiring less data, though the trade-off is a decrease in video quality.

Connect Via Ethernet

Wi-Fi is convenient but an Ethernet connection provides a more stable and faster internet connection.

  • Get an Ethernet cable and connect your streaming device directly to your router.
  • Test your Netflix stream again.

An Ethernet connection can offer a significant improvement in stream quality but may not be practical depending on your setup and device location.

Update Your Router’s Firmware

Keeping your router updated is just as important as updating your streaming device or app.

  • Log into your router’s admin interface (instructions vary by model).
  • Check for firmware updates and follow the prompts to update if needed.

Updated router firmware can improve network performance but might require technical confidence or assistance to implement correctly.

Contact Your Internet Service Provider

If none of the above solutions work, your internet service provider (ISP) may be experiencing issues.

  • Reach out to your ISP to check if there are known issues with their service.
  • Discuss speed or performance problems you are experiencing with them.

Your ISP can often provide solutions or at least identify if there’s a larger issue at play which you wouldn’t be able to address on your own. However, resolving issues with your ISP can take time.


While Netflix buffering can interrupt the seamless enjoyment of your favorite series or movies, applying the troubleshooting steps above can often resolve the issue. However, remember that some fixes are easier to implement than others, and some may require additional equipment or assistance.

Having the right internet speed, ensuring your app and devices are up-to-date, optimizing your streaming settings, and maintaining a strong Wi-Fi signal all contribute to a better streaming experience. By taking these steps, you’re likely to reduce or eliminate buffering and get back to streaming smoothly.


  1. Why does Netflix keep buffering even though I have a high-speed internet connection?
    Buffering can occur despite a high-speed connection due to various reasons such as network congestion, Wi-Fi signal interference, outdated device software, or issues with the Netflix service itself.

  2. Will changing the video quality on Netflix really reduce buffering?
    Yes, lowering the video quality can reduce the amount of data that needs to be streamed, which can help prevent buffering, especially on slower internet connections.

  3. How can I tell if the problem is with Netflix and not my internet?
    If other online services and websites are working fine, and restarting your devices and checking internet speed does not resolve the buffering, the problem might be specific to Netflix. In this case, reaching out to Netflix support might be helpful.

You may also like

Leave a reply

Your email address will not be published. Required fields are marked *

More in How-To